Effective Date: September 22, 2026 | Last Updated: September 23, 2026
Introduction
Elyra Healthcare (“Elyra,” “we,” “us,” or “our”) provides virtual outpatient mental health services for adults throughout California. Elyra respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit elyrahealthcare.com (the “Site”), interact with our advertising, submit information through our website forms, including admissions or insurance verification forms, or otherwise contact us regarding our services.
This Privacy Policy generally applies to information collected through the Site and related communications. Protected health information (“PHI”) and treatment records maintained in connection with care provided by Elyra are governed by applicable health privacy laws and Elyra Healthcare’s Notice of Privacy Practices, described below.
If you are in crisis: This Site, its forms, and text messaging are not monitored for emergencies. If you or someone else is in immediate danger, call 911. For a mental health or suicide crisis, call or text 988 to reach the Suicide & Crisis Lifeline.
Information We Collect
Information You Provide Directly
Contact and inquiry information may be submitted through the Site, social media lead forms connected to our advertising, or other communications with Elyra. This may include your name, phone number, email address, and information you choose to provide about your interest in our services.
Information submitted through admissions, insurance verification, or other care-related forms may include contact information, date of birth, insurance information, and other information requested to evaluate or respond to your request for care or verify insurance benefits or eligibility.
Information may also be collected when you call, email, text, or otherwise communicate with our admissions team.
Information Collected Automatically
When you use the Site, Elyra may automatically collect device and usage information, such as your IP address, browser type, operating system, referring page, pages viewed, and the date and time of your visit. We may also use cookies, pixels, and similar tracking technologies, as described in the Cookies and Advertising Technologies section below.
Information from third parties
If you engage with Elyra’s advertising or content on social media or other third-party platforms, we may receive information about your interactions with our content or advertising, as permitted by the applicable platform’s policies and your privacy settings.
Categories of Personal Information (California Disclosure)
In the categories used by California law, during the past 12 months we may have collected:
Identifiers and contact information. This may include your name, email address, telephone number, and other information you provide when contacting us or requesting information about our programs.
Internet or other electronic network activity. This may include IP address, browser and device information, pages viewed, referring URLs, cookie identifiers, and similar information used to operate and secure our website, understand website usage, and measure advertising performance.
Commercial or inquiry information. This may include records of your inquiries, requests for information, and interest in our programs, which we may use for follow-up and service coordination.
Health-related information that you provide as part of the admissions or treatment process may be subject to HIPAA, CMIA, or other applicable health privacy laws. Please do not submit detailed clinical or highly sensitive health information through general website contact forms unless Elyra directs you to do so.
Elyra does not sell protected health information or medical information. Additional information regarding the disclosure of personal information and your California privacy rights is provided below.
How We Use Information
We use the information described in this Privacy Policy to respond to inquiries and requests for information about our programs, communicate with prospective clients, and coordinate services.
We also use information to operate, maintain, secure, and improve our website; understand website traffic and usage; measure and improve the performance of our advertising; prevent fraud or misuse; and comply with applicable legal and regulatory requirements.
Elyra does not sell protected health information or medical information. We do not use protected health information from secure clinical, admissions, telehealth, or electronic health record systems for cross-context behavioral advertising.
Cookies, Pixels, and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand website traffic and usage, maintain security, and measure the effectiveness of our advertising.
Some of these technologies may be provided by third-party service providers or advertising platforms. Elyra does not knowingly use these technologies to transmit protected health information from secure clinical, admissions, telehealth, or electronic health record systems for advertising purposes.
You can manage cookies through your browser settings and, where available, through the privacy or cookie preference controls provided on our website. Where required by applicable law, Elyra will also recognize legally valid opt-out preference signals, such as Global Privacy Control (GPC).
Some browsers offer a separate “Do Not Track” setting. Because there is no generally accepted industry standard for responding to Do Not Track signals, our website does not currently respond to those signals separately from legally recognized opt-out preference signals.
Text Messages (SMS)
If you provide your mobile phone number and consent to receive text messages, Elyra Healthcare or its admissions team may contact you by text regarding your inquiry, admissions process, or requested services. Message frequency may vary, and message and data rates may apply.
You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact Elyra Healthcare directly.
Text messaging may not be secure. Please do not send detailed clinical or highly sensitive health information by text unless Elyra has specifically directed you to use that method. Text messaging should not be used for emergencies.
Elyra does not sell your mobile phone number or share it with third parties for their own marketing purposes.
How We Share Information
Elyra may share personal information with service providers that perform services on our behalf, such as website hosting, analytics, communications, advertising support, security, and other business operations. These providers are permitted to use personal information only as necessary to provide services to Elyra and as otherwise permitted by law.
We may also disclose personal information when required by law, regulation, legal process, or governmental request; when necessary to protect the rights, safety, or security of Elyra, our clients, or others; or in connection with a merger, acquisition, financing, reorganization, or other business transaction.
Elyra does not sell protected health information or medical information. We do not disclose protected health information from secure clinical, admissions, telehealth, or electronic health record systems to third-party advertising platforms for cross-context behavioral advertising.
Where California law treats certain disclosures for cross-context behavioral advertising as “sharing,” California residents may have the right to opt out as described in the Your California Privacy Rights section below.
Protected Health Information (PHI)
Once you receive services from Elyra Healthcare, certain health information collected, used, or maintained in connection with your care may constitute protected health information (“PHI”) under HIPAA or medical information protected under applicable California law.
PHI and treatment records are governed by Elyra Healthcare’s Notice of Privacy Practices and applicable federal and state health privacy laws. If there is a conflict between this Privacy Policy and the Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices governs.
Elyra uses administrative, technical, and physical safeguards designed to protect PHI, including secure telehealth and electronic health record systems. Elyra does not intentionally transmit PHI from secure clinical, admissions, telehealth, or electronic health record systems to third-party advertising platforms for advertising purposes.
For more information about how Elyra may use and disclose PHI and the rights available to you, please review Elyra Healthcare’s Notice of Privacy Practices.
Your California Privacy Rights
If you are a California resident and applicable law provides you with privacy rights, you may have the right to request access to, correction of, or deletion of certain personal information; obtain information about how your personal information is collected, used, or disclosed; and opt out of the sale or sharing of personal information where applicable.
You may also have the right to limit certain uses or disclosures of sensitive personal information and to exercise your privacy rights without unlawful discrimination or retaliation.
To exercise an applicable California privacy right, contact Elyra Healthcare at info@elyrahealthcare.com or (951) 904-3342. We may need to verify your identity before completing certain requests.
For additional information about these rights and how Elyra handles California personal information, please review our California Consumer Privacy Notice.
Data Security
Elyra Healthcare uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
These safeguards may include access controls, secure systems, encryption where appropriate, workforce privacy and security practices, and measures designed to protect information transmitted or stored electronically.
No method of electronic transmission or storage is completely secure. While Elyra takes reasonable steps to protect personal information, we cannot guarantee absolute security.
Data Retention
Elyra Healthcare retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide and improve our services, comply with legal and regulatory requirements, resolve disputes, and enforce applicable agreements.
The length of time we retain information may vary depending on the type of information, how it is used, and any applicable legal, clinical, contractual, or record-retention requirements.
Protected health information and treatment records are retained in accordance with applicable federal and California health care record-retention requirements and Elyra Healthcare’s Notice of Privacy Practices.
Children’s Privacy
Elyra Healthcare’s services are intended for adults age 18 and older. Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the website.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.
Third-Party Links
Our website may contain links to websites, platforms, or services operated by third parties. Elyra Healthcare does not control and is not responsible for the privacy, security, or content practices of those third parties.
When you leave our website or interact with a third-party service, that third party’s privacy policy and terms may apply. We encourage you to review their privacy practices before providing personal information.
Changes to This Policy
Elyra Healthcare may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal and regulatory requirements.
When we make changes, we will update the effective date displayed at the top of this page. If changes are material, we may provide additional notice as required by applicable law.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, disclose, and protect personal information.
Contact Us
If you have questions about this Privacy Policy or Elyra Healthcare’s privacy practices, or if you would like to exercise an applicable privacy right, please contact:
Privacy Officer
Elyra Healthcare
Email: info@elyrahealthcare.com
Phone: (951) 904-3342
Website: elyrahealthcare.com
For questions specifically related to protected health information or your rights under HIPAA, please refer to Elyra Healthcare’s Notice of Privacy Practices.